Returns & Exchanges

We want you to be completely satisfied with your Pfaltzgraff purchase; if you are not happy with your order, you may return it within 90 days of purchase for a full refund. Please ensure all items are returned in their original packaging and condition to qualify for a reimbursement.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and billing zip code to start the process.

• 2.
  Pack Your Items

  Carefully pack your dinnerware or home goods in the original shipping box, ensuring all pieces are securely padded to prevent breakage.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided by our portal and securely tape it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.